We want you to feel completely confident with your purchase. If you are not satisfied with your results, J’ordi offers a 30-day refund policy from the date your order is delivered.

Every head of hair is different, so we'll usually start by sending you a personalised application guide. Small changes, like adding a leave-in or adjusting how you apply the mask, often make a real difference. If it's still not right for you after that, we'll process your refund.

For change-of-mind returns, products must be returned in their original condition and packaging, with at least 80% of the contents remaining, and return postage is at the customer's cost.

If your item arrives faulty or damaged, or you receive the wrong product, please contact us and we will replace or refund it at no cost to you, including postage.

To request a return, please email ausjordi@gmail.com with your order number and reason for return. Once approved, we will provide instructions for sending the item back.

Approved refunds will be processed back to your original payment method within 5–7 business days.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. This policy is in addition to those rights.